Bookings and enquiries are generally made directly at REDRIB via the secured online booking system, by email; email@example.com or by phone; +358405005271. Pre-payments by bank transfer or PayPal are also accepted. Major credit cards like Visa, Mastercard, Amex,Union Pay, JCB, Diners and also Apple Pay, Samsung Pay, Google Pay, Mobile Pay are accepted for on field payments. We do not accept credit card payment requests sent by email. Additional payment- and booking methods may apply as these terms and conditions are being updated. After payment a booking confirmation with a booking reference is issued.
Passengers may cancel their bookings at any time up to 7 days before the scheduled departure time and receive a full refund. For cancellations notified after 6 days before departure a 50% refund will be given. Cancellations made later than 2 days before departure are non-refundable.
Cancellations must be notified by e-mail and are always confirmed. If the customer did not book directly with REDRIB, he/she has to cancel with the booking agent. Last-minute bookings with departure time shorter than 2 days are non-refundable. REDRIB has the right to cancel a reservation or offer a re-scheduled departure or tour in case of natural circumstances that would jeopardize the safety on the tour. In such cases, as in cases of cancelling due to technical faults, no fees will be charged and the customer is entitled to a full refund or re-scheduled departure or tour.
Passengers should present themselves at agreed boarding point no less than 20 minutes before the advertised departure time for the tour.
No refund will be made to passengers who, without prior notification by phone or sms directly to the tour operator, do not present themselves at the departure point in time to board the trip they have booked. No-show is registered after 30 min. from the departure time in cases no contact can be established to missing passengers. No claims of rescheduling can be made after no-show is registered. Late arrival will not extended the duration of the tour accordingly, even if notified.
All adventure trips are generally undertaken at the participants own risk. REDRIB ́s liability is limited to the Finnish Maritime Act and its regulations concerning charter tour operators. REDRIB cannot accept liability for any costs, loss or inconvenience caused by natural conditions, adverse weather or Force Majeure. REDRIB EXPERIENCE does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. We advise all our clients to have a valid personal travel and liability insurance. REDRIB-boat passengers have a limited P&I -insurance (protection and indemnity) for the duration of the tour according to the offering insurance company ́s general terms.
Participating in trips or events with injuries or temporary disabilities is possible only after prior consultation and approval with our staff. If approved, the participant is fully responsible for all further damages or injuries that may occur and wich are related to the participants original injury or temporary disability. The participant takes therefore part in all activities fully at his/hers own risk.
Participants with permanent disabilities can be approved after prior approval only and are to follow the special advices given by our staff.
REDRIB reserves the right to deny carriage to any passenger whose acts, mental or physical state, or impairment from alcohol or drugs, may present a risk to himself, other passengers or the safe operation of the vessel. No refund is made in cases of refusal of carriage when the cause is alcohol or drug abuse or safety jeopardizing acts.
These Terms & Conditions may be updated at any time without prior notice. The valid versions are always presentable upon request or viewable online.